Perspectives

Modern Day Hermes: Emerging Trends in Postal and Courier Services

Courier Industry in MinnesotaAdvanced technologies have enhance the way courier operations work. In this perpetually mobile-connected world, purchase of goods is done online or via mobile phones. These days, we expect everything to be fast – from communications to transport, from food service to mail delivery.

We expect our orders to be delivered to our homes as soon as possible and slight delays are unacceptable. Luckily, the courier service is continually enhancing their services, logistics and operations to meet the growing demands for prompt doorstep deliveries.

Networks as Keys to Success

Since its early beginnings in the mid 70s, courier services have become a fully-successful market. The courier, express and parcel (CEP) service have various types of networks designed to suit the product. These are the following types of networks that cropped up in the CEP market.

  • Direct-service network – point-to-point shipments of time-critical and valuable goods
  • Multi-stop network – known as ‘milk runs’ and commonly used in the transport of general cargo
  • Depot network – used by parcel services for transshipping and consolidation
  • Hub-and-spoke networks – consists of a central hub and distant warehouses for parcel distribution
  • Hub-and-spoke networks with sub-hubs – used for shipments that have the same target region, presorted in regional hubs

Innovations in Customer Service

For a long time, courier companies used a toll free hotline, SMS or a company website to provide access and information to their clients. Now, companies have enhanced their systems with the use of Global Positioning System (GPS) for tracking and monitoring operations. Customers can now access tracking systems to inquire about or check the status of the consignment. Local courier and shipment services are also catching up. Even traditional shipments, such as direct mail services for postcards and marketing services, incorporate these technologies.

Optimizing Route Planning

Postal and CEP companies continue to transform their business models, aiming to increase the level of speed and reliability. This fast-growing sector uses modern technology to streamline applications for changing business needs. Most courier services now apply multi-site route planning to improve transport efficiency.

Route plans are more dynamic, adjusting to traffic patterns. Geomatics is also a driving force in CEP service innovations. Reports indicate that the CEP companies can expect remarkable growth in the coming years, as the path looks bright and prosperous for the logistics-services industry.

Despite the emergence of other means of communication, the CEP industry is still one of the most valuable sectors of any trade. It bridges the gap between consumer and service provider, and without them, the global market will collapse.